Empower Your Workforce with "Mastering the Art of Exceptional Case Management"
Effective, affordable, on-demand content to train and retain the next generation of high-quality case managers, social workers and service coordinators.
Reduce Turnover and Enhance the Effectiveness of Your Team
Ready to take your team's performance to the next level? Help them thrive in their roles while delivering exceptional service to clients.
ENROLL NOWIn 2023, U.S. human services agencies experienced significant workforce challenges, with a notable number of case managers leaving their positions. The turnover crisis was exacerbated by factors such as burnout and high stress levels.
By offering this course to your team, you're not just providing training; you're investing in the long-term success and well-being of your case managers. This investment pays off through:
- Reduced Turnover: Empowered and satisfied employees are more likely to stay with your organization, reducing the costs and disruptions associated with high turnover.
- Improved Service Quality: Well-trained case managers deliver better outcomes for clients, enhancing your organization's reputation and impact.
- Increased Employee Engagement: By offering relevant and practical training, you demonstrate a commitment to your employees' professional growth, leading to higher engagement and morale.
Yes, It Really Is Possible!
Investing in quality training is not just a benefit for individual employees; it's a strategic move that strengthens your entire organization. Mastering the Art of Exceptional Case Management is specifically designed to equip today's case managers with the tools and knowledge they need to succeed, reducing turnover and enhancing overall performance.
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Why This Course Is Right for Your Team
- Learner-Centric Design: Created with the modern learner in mind, this on-demand course offers a tailored approach to the specific needs of human services case managers, ensuring relevance and practicality.
- Bite-Sized Educational Videos: The online course is broken down into manageable, engaging video segments that allow case managers to learn at their own pace and apply knowledge immediately.
- Comprehensive Content: Covering critical areas such as the vital role and responsibilities of case managers, streamlining workflow processes, utilizing technology, ethical considerations, and professional growth and development.
- Recurring Themes: The course consistently emphasizes cultivating empathy and compassion, cultural competence, creating healthy boundaries, and enhancing professional performance.
- Engaging Activities: Reflective exercises and exploration enhance the learning experience and provide an applicable demonstration of knowledge and understanding on a deeper level.
What Your Team Will Gain
- Enhanced Role Clarity and Effectiveness: Case managers will gain a deeper understanding of their role and responsibilities, leading to improved client outcomes and job satisfaction.
- Streamlined Workflow Processes: Practical strategies for managing caseloads efficiently, reducing stress, and boosting productivity.
- Technology Integration: Information on the latest tools and technologies to support case management tasks, improving efficiency and accuracy.
- Ethical Competence: Comprehensive guidance on navigating ethical challenges with integrity, ensuring compliance and fostering trust.
- Professional Growth: Opportunities for continuous learning and development, empowering case managers to advance in their careers.
What's Included In The Course...
MODULE 1
Welcome and Introduction
- Introduction to Mastering the Art of Exceptional Case Management
- The Course Journey
- Self-Assessment Quiz
MODULE 2
The Vital Role of Human Services Case Managers
- The Vital Role of Case Managers
- The Impact of Quality Case Managers
- Understanding the Role and Responsibilities of Case Managers
- Goals and Objectives for Case Managers
MODULE 3
It All Starts With You!
- Personal Life, Professional Impact
- Embracing a Growth Mindset
- Positive Daily Routines
- Creating a Productive Workspace
- Encompassing a Professional Image
- Managing Professional Commitments During Personal Challenges
- Representing Yourself and Your Organization
- Accountability
- Don't Let Your Mood Dictate Your Manners
MODULE 4
Key Skills and Competencies
- Identifying Key Skills and Competencies
- Communication Skills and Active Listening
- Ethics in Case Management
- Trauma-Informed Practice
- Networking
MODULE 5
Effective Case Management Techniques
- Addressing Client Concerns
- Building Strong Client Relationships
- Facilitating Client-Centered Meetings
- Introduction to Motivational Interviewing
- Assessment and Client Needs Identification
- Collaborative Approaches in Case Management
- Goal Setting and Action Planning
- Monitoring and Evaluation
- Documentation
MODULE 6
Streamline Workflow Processes & Utilizing Technology
- Streamline Workflow Processes & Utilizing Technology
- Essential Time Management Skills
- Telehealth and Virtual Client Meetings Best Practices
- Batching
- Project Start to Finish
- Email Management
MODULE 7
Crisis Intervention and Conflict Resolution
- Recognizing Signs of Crisis
- De-escalation Techniques
- Conflict Resolution Strategies
MODULE 8
Self-Care and Burnout Prevention
- Understanding and Addressing Compassion Fatigue
- Stress Management Techniques
- Establishing Healthy Boundaries
MODULE 9
Professional Development and Continuing Education
- Identifying Opportunities for Professional Growth
- Intro to Personalized Professional Development Plan
- Soliciting Feedback
MODULE 10
Wrapping It Up!
- Key Takeaways
- Certificate of Completion
The Turnover Rate for Human Services Case Managers Typically Ranges From 20% to 40% Annually.
The high turnover rate in human services is a pressing concern, driven by several key factors:
- High Workload and Stress: The demanding nature of case management often leads to burnout, with many professionals feeling overwhelmed by large caseloads and the emotional toll of their work.
- Lack of Support: Inadequate training, supervision, and resources leave many case managers feeling unsupported, further contributing to job dissatisfaction.
- Limited Career Advancement: The perception of limited growth opportunities can lead to frustration and high turnover.
- Emotional and Physical Exhaustion: The constant exposure to challenging situations and secondary trauma takes a toll on mental and physical health.
Addressing these issues is essential for retaining skilled professionals and maintaining the quality of services your organization provides.
ENROLL NOWMeet the Instructional Designer
Hi, I'm Kelly!
As the founder and principal consultant at Intrepid Resolutions, I provide high-performance coaching, learning and development consulting and change management in the private and non-profit sector. I have also enjoyed meaningful careers with the Department of Social Services, County Office of Education, and Regional Center System (contracted with the Department of Developmental Services).
Mastering the Art of Exceptional Case Management provides human services superheroes with a "utility belt" of tips, tools and techniques that educate, empower and inspire them in the work they do everyday to serve our most vulnerable populations.
I created this course from the lens of the dedicated human services leaders I have coached and mentored and the devoted case managers I have trained.
I hold a Master of Arts degree in Organizational Development, a Bachelor of Arts degree in Psychology, and an ICF-Approved Graduate-Level Evidence-Based Professional Coaching Certificate.
As a parent of children with unique and special needs adopted from the foster care system, I also know--first-hand--the impact that quality case managers have on the lives of the people they support.
CONTACT US!
